The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a Sr. Program Manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide.

The Role: As Sr. Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores.

Key job responsibilities
• Drive the expansion, improvement, and simplification of paleo processes within Amazon Fresh Stores
• Innovate on behalf of your customer by identifying and building solutions to reduce labor hours, improve team efficiency, and increase inventory accuracy
• Work side by side with store teams to test new initiatives and to understand pain points
• Develop, test, and roll out new store processes and SOPs
• Improve and integrate new associate tools and tech that enable field ops success
• Create and monitor metrics to demonstrate progress towards goals, provide new insights, develop business cases, and allow for regular updates to senior leadership
• Monitor store’s compliance and progress on key performance indicators. Assess data to make decisions on process iterations
• Champion these store programs and develop training to allow your programs to scale
• Regularly create detailed written updates and progress toward program goals up to a director and vice president audience
• Managing cross-functional project teams while collaborating with key internal and external stakeholders to improve processes and communication mechanisms
• Build respect and credibility with individual contributors, stakeholders, management peers, and executives
• Spend ~25% of your time in the field launching, supervising, and iterating on new/improved processes