Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company”. At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.

The Worldwide Customer Service Finance team is looking for a Finance Manager to join our growing business to partner with the Worldwide Capacity Planning team. You will work closely with your business partners to define roadmaps, identify the right business strategies, and provide guidance and reporting. The successful candidate will be a self-starting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed. This person will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support.

Key job responsibilities
• Partner with the Worldwide Customer Service Capacity Planning leaders to influence and support tactical and strategic business decisions.
• Continuously improve existing processes with an eye toward automation, scalability, and efficiency.
• Identify cost saving opportunities through deep dives and identifying new insights.
• Align on financial and operational analyses with business partners, challenging assumptions when necessary.
• Partner with business teams to identify process improvements to improve controllership for month end close and forecasting accuracy.
• Manage the financial and headcount reporting for business partners
• Prepare and lead monthly financial reviews with business leaders.